This privacy notice tells you what to expect us to do with your personal information in line with UK GDPR.
Contact Details
Hanson & Sedgwick Ltd
Email: hello@hansonandsedgwick.co.uk
What Information We Collect, Use, and Why
We may collect or use the following information to provide services and comply with legal requirements:
- Names and contact details
- Addresses
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Information relating to compliments or complaints
Lawful Bases
Our lawful bases for collecting or using personal information to provide services, operate customer accounts, and meet legal requirements include:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
For example, we require your name, address and email to arrange therapy sessions. Emergency contact details may also be needed in case of an emergency during sessions.
Where We Get Personal Information From
- People directly
- Insurance companies
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
How Long We Keep Information
- Information on adults will be kept for 7 years after therapy finishes.
- Information on children will be kept until they are 25 years of age.
Your Data Protection Rights
Under data protection law, you have rights including:
- The right of access – to ask us for copies of your personal information
- The right to rectification – to correct incomplete or inaccurate data
- The right to erasure – to ask us to delete your data in certain circumstances
- The right to restrict processing – to limit how your data is used in some cases
- The right to object – to certain uses of your data
- The right to data portability – to have your data transferred elsewhere
- The right to withdraw consent – where consent is our lawful basis
You don’t usually need to pay a fee to exercise your rights. We have one calendar month to respond.
To make a data protection rights request, please contact us using the details above.
How to Complain
If you have any concerns about our use of your personal data, please contact us first.
If you’re not satisfied, you can also complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk/make-a-complaint
View our ICO Registration Certificate
Cookies & Tracking Technologies
We use standard cookies to ensure the proper function of our website and improve user experience.
We also use Google Analytics and Facebook Pixel to monitor traffic and marketing performance. These tools may collect anonymised usage data and rely on cookies or similar technologies.
By using our website, you consent to the use of these tracking technologies. You can manage or delete cookies in your browser settings.
Forms & Submissions
We use Gravity Forms to collect information via our website (e.g. booking forms or enquiries). These submissions are stored securely and only accessed by authorised staff. We never share or sell this data.
Last updated: 15 April 2025